Yet HP refuses to fix the problem, or even admit that it exists. The Intel AC 3165 clearly works in other machinces, so this is clearly a problem with HP It is likely a BIOS issue.
![intel dual band wireless ac 3165 support 300 mbit intel dual band wireless ac 3165 support 300 mbit](https://images-na.ssl-images-amazon.com/images/I/41swJbfbw7L.jpg)
I asked for a contact number in the United States, and they said they don't have one. I told them this has been a problem since I got the computer, but HP support (apparently located in India) is a broken record saying that I must pay for support. HP support says this is a software problem, and since my computer is more than 90 days old, I will have to pay for support. I have tried the latest drvier from HP, 18.30.0.9, and also the latest from Intel 18.40.0.9, but the problem still persists. The time it takes for the problem to arise can vary from a few minutes, to a few hours after logging in. This problem occurs both after waking from sleep and after a powerup. To restore the network connection, I have to diable the network controller in device manager, restart the computer, and re-enable the network controller. When I turn the computer back on, the wi-fi will show as not connected and will not show any available networks. If I try to reboot, or shut down, the computer will hang indefinitely until I manually shut down by holding in the power key. After a while, wi-fi shows as being off, and can't be turned back on, and finally, wi-fi shows as disconnected with no available connections.
![intel dual band wireless ac 3165 support 300 mbit intel dual band wireless ac 3165 support 300 mbit](http://support.hystou.com/wp-content/uploads/2021/03/3165-2_thumb.jpg)
Clicking on the wireless icon, the network shows it as connected to my wireless router, but with no internet access.
#Intel dual band wireless ac 3165 support 300 mbit driver#
After several driver updates, it now just loses connection to the internet. When I first bought the computer it would crash Win 10 with a blue screen. The wireless connection continues to randomly drop internet connection.
![intel dual band wireless ac 3165 support 300 mbit intel dual band wireless ac 3165 support 300 mbit](https://laz-img-sg.alicdn.com/p/c1fb7cca1b7f81acc5d7222644f22bc4.jpg)
I have an HP Pavilion 17Z-g000 CTO Touch running Windows 10 Pro with Intel dual-band wireless AC 3165.